{"id":11750,"date":"2022-06-10T10:08:44","date_gmt":"2022-06-10T08:08:44","guid":{"rendered":"https:\/\/secureus.se\/?page_id=11750"},"modified":"2026-08-12T20:15:51","modified_gmt":"2026-08-12T18:15:51","slug":"kundservice","status":"publish","type":"page","link":"https:\/\/secureus.se\/dk\/kundservice\/","title":{"rendered":"Kunde service"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"scs\" role=\"main\" aria-labelledby=\"scs-title\">\n<section class=\"scs-hero\">\n<div class=\"scs-hero-copy\">\n<p class=\"scs-kicker\">Secureus kundservice<\/p>\n<h1 id=\"scs-title\">Vad kan vi hj\u00e4lpa dig med?<\/h1>\n<p class=\"scs-lead\">H\u00e4r hittar du r\u00e4tt kontaktv\u00e4g f\u00f6r produktfr\u00e5gor, best\u00e4llningar, leveranser, returer och fakturor. Vi hj\u00e4lper privatpersoner, f\u00f6retag och offentlig verksamhet p\u00e5 svenska och engelska.<\/p>\n<div class=\"scs-return-first\">\n<div><strong>G\u00e4ller det retur eller reklamation?<\/strong><span>Anv\u00e4nd formul\u00e4ret innan du ringer eller mejlar. D\u00e4r kan du ange ordernummer, beskriva \u00e4rendet och bifoga bilder.<\/span><\/div>\n<p>        <a href=\"\/dk\/retur-reklamation\/\">\u00d6ppna formul\u00e4ret \u2192<\/a>\n      <\/div>\n<p class=\"scs-other-label\">F\u00f6r produktfr\u00e5gor, best\u00e4llningar och \u00f6vriga \u00e4renden:<\/p>\n<div class=\"scs-actions\">\n        <a class=\"scs-button is-primary\" href=\"mailto:secureus@secureus.se\">Skicka e-post<\/a><br \/>\n        <a class=\"scs-button\" href=\"tel:+46317070201\">Ring 031 70 70 201<\/a>\n      <\/div>\n<\/div>\n<aside class=\"scs-hours\" aria-label=\"Kontakt och \u00f6ppettider\">\n<p class=\"scs-card-label\">V\u00e4xelns \u00f6ppettider<\/p>\n<p>      <strong>M\u00e5ndag\u2013torsdag<\/strong><span>10:00\u201316:00<\/span><br \/>\n      <strong>Fredag<\/strong><span>10:00\u201315:00<\/span><br \/>\n      <small>We speak Swedish and English.<\/small><br \/>\n    <\/aside>\n<\/section>\n<section class=\"scs-choices\" aria-labelledby=\"scs-choice-title\">\n<div class=\"scs-heading\">\n<p class=\"scs-section-label\">V\u00e4lj ditt \u00e4rende<\/p>\n<h2 id=\"scs-choice-title\">Kom r\u00e4tt fr\u00e5n b\u00f6rjan<\/h2>\n<\/div>\n<div class=\"scs-choice-grid\">\n      <a href=\"mailto:secureus@secureus.se?subject=Produktfr\u00e5ga\"><br \/>\n        <span class=\"scs-choice-number\">01<\/span><strong>Produktfr\u00e5gor &amp; r\u00e5dgivning<\/strong><small>Hj\u00e4lp med kompatibilitet, modellval eller en st\u00f6rre best\u00e4llning.<\/small><b>Fr\u00e5ga oss \u2192<\/b><br \/>\n      <\/a><br \/>\n      <a href=\"mailto:secureus@secureus.se?subject=Fr\u00e5ga om best\u00e4llning\"><br \/>\n        <span class=\"scs-choice-number\">02<\/span><strong>Order &amp; leverans<\/strong><small>Ange g\u00e4rna ordernummer s\u00e5 kan vi hj\u00e4lpa dig snabbare.<\/small><b>Kontakta orderservice \u2192<\/b><br \/>\n      <\/a><br \/>\n      <a href=\"\/dk\/retur-reklamation\/\"><br \/>\n        <span class=\"scs-choice-number\">03<\/span><strong>Retur &amp; reklamation<\/strong><small>Anm\u00e4l \u00e4rendet och bifoga tydliga uppgifter och bilder vid behov.<\/small><b>Starta ett \u00e4rende \u2192<\/b><br \/>\n      <\/a><br \/>\n      <a href=\"mailto:invoice@secureus.se?subject=Fakturafr\u00e5ga\"><br \/>\n        <span class=\"scs-choice-number\">04<\/span><strong>Faktura &amp; ekonomi<\/strong><small>Fr\u00e5gor om fakturor, betalningar eller ekonomiadministration.<\/small><b>Kontakta ekonomi \u2192<\/b><br \/>\n      <\/a>\n    <\/div>\n<\/section>\n<section class=\"scs-contact\" aria-labelledby=\"scs-contact-title\">\n<div class=\"scs-heading\">\n<p class=\"scs-section-label\">Kontaktuppgifter<\/p>\n<h2 id=\"scs-contact-title\">Kontakta Secureus<\/h2>\n<p>Vi svarar s\u00e5 snart vi kan och senast inom 48 timmar p\u00e5 fr\u00e5gor som g\u00e4ller k\u00f6p eller best\u00e4llningar.<\/p>\n<\/div>\n<div class=\"scs-contact-grid\">\n<article><span>E-post och kundservice<\/span><a href=\"mailto:secureus@secureus.se\">secureus@secureus.se<\/a><small>Produkter, order, leverans och allm\u00e4nna fr\u00e5gor<\/small><\/article>\n<article><span>Fakturafr\u00e5gor<\/span><a href=\"mailto:invoice@secureus.se\">invoice@secureus.se<\/a><small>Fakturor och ekonomiadministration<\/small><\/article>\n<article><span>Telefon<\/span><a href=\"tel:+46317070201\">+46 31 70 70 201<\/a><small>Svenska och engelska<\/small><\/article>\n<\/div>\n<\/section>\n<section class=\"scs-return\">\n<div>\n<p class=\"scs-section-label\">Retur eller reklamation<\/p>\n<h2>F\u00f6rbered uppgifterna innan du skickar \u00e4rendet<\/h2>\n<p>En tydlig beskrivning g\u00f6r att vi kan handl\u00e4gga \u00e4rendet snabbare. Anv\u00e4nd v\u00e5rt retur- och reklamationsformul\u00e4r och skicka med f\u00f6ljande:<\/p>\n<\/div>\n<ul>\n<li>Ordernummer<\/li>\n<li>Produktens namn eller artikelnummer<\/li>\n<li>En tydlig beskrivning av problemet<\/li>\n<li>Bilder eller video n\u00e4r det \u00e4r relevant<\/li>\n<\/ul>\n<p>    <a class=\"scs-button is-light\" href=\"\/dk\/retur-reklamation\/\">Till retur &amp; reklamation<\/a><br \/>\n  <\/section>\n<section class=\"scs-invoice\" aria-labelledby=\"scs-invoice-title\">\n<div class=\"scs-heading\">\n<p class=\"scs-section-label\">F\u00f6r f\u00f6retag och organisationer<\/p>\n<h2 id=\"scs-invoice-title\">Best\u00e4ll med faktura eller e-faktura<\/h2>\n<p>F\u00f6retag, myndigheter och organisationer kan v\u00e4lja faktura direkt i kassan eller skicka sin best\u00e4llning via e-post. Kreditkontroll kan genomf\u00f6ras f\u00f6re godk\u00e4nnande.<\/p>\n<\/div>\n<div class=\"scs-invoice-layout\">\n<div class=\"scs-invoice-steps\">\n<h3>Best\u00e4ll via e-post<\/h3>\n<p>Skicka best\u00e4llningen till <a href=\"mailto:secureus@secureus.se\">secureus@secureus.se<\/a> och inkludera:<\/p>\n<ul>\n<li>\u00d6nskade produkter och antal \u2013 g\u00e4rna med artikelnummer eller produktl\u00e4nk<\/li>\n<li>Fakturaadress och leveransadress<\/li>\n<li>Navn og telefonnummer p\u00e5 kontaktperson<\/li>\n<li>Fakturareferens eller annan \u00f6nskad m\u00e4rkning<\/li>\n<li>PDF via e-post eller e-faktura<\/li>\n<\/ul>\n<p class=\"scs-note\">St\u00f6rre produkter kan inte levereras till boxadress. Efter godk\u00e4nd best\u00e4llning skickar vi orderbekr\u00e4ftelse och d\u00e4refter sp\u00e5rningsuppgifter n\u00e4r f\u00f6rs\u00e4ndelsen l\u00e4mnar lagret.<\/p>\n<\/div>\n<aside class=\"scs-business-info\">\n<p class=\"scs-card-label\">F\u00f6retags- och betalningsuppgifter<\/p>\n<dl>\n<div>\n<dt>Forretning<\/dt>\n<dd>Secureus Sweden AB<\/dd>\n<\/div>\n<div>\n<dt>Organisationsnummer<\/dt>\n<dd>559189-7383<\/dd>\n<\/div>\n<div>\n<dt>moms<\/dt>\n<dd>SE559189738301<\/dd>\n<\/div>\n<div>\n<dt>EORI<\/dt>\n<dd>SE5591897383<\/dd>\n<\/div>\n<div>\n<dt>bankoverf\u00f8rsel<\/dt>\n<dd>172-5126<\/dd>\n<\/div>\n<div>\n<dt>Swedbank<\/dt>\n<dd>8327-9, 764 699 157-5<\/dd>\n<\/div>\n<\/dl>\n<\/aside>\n<\/div>\n<\/section>\n<section class=\"scs-final\">\n<div>\n<p class=\"scs-section-label\">Os\u00e4ker p\u00e5 vart du ska v\u00e4nda dig?<\/p>\n<h2>Skicka fr\u00e5gan till kundservice<\/h2>\n<p>Beskriv vad du beh\u00f6ver hj\u00e4lp med s\u00e5 ser vi till att fr\u00e5gan hamnar r\u00e4tt.<\/p>\n<\/div>\n<p>    <a class=\"scs-button is-primary\" href=\"mailto:secureus@secureus.se\">secureus@secureus.se<\/a><br \/>\n  <\/section>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Secureus kundservice Vad kan vi hj\u00e4lpa dig med? H\u00e4r hittar du r\u00e4tt kontaktv\u00e4g f\u00f6r produktfr\u00e5gor, best\u00e4llningar, leveranser, returer och fakturor. Vi hj\u00e4lper privatpersoner, f\u00f6retag och offentlig verksamhet p\u00e5 svenska och","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-11750","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/secureus.se\/dk\/wp-json\/wp\/v2\/pages\/11750","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/secureus.se\/dk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/secureus.se\/dk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/secureus.se\/dk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/secureus.se\/dk\/wp-json\/wp\/v2\/comments?post=11750"}],"version-history":[{"count":8,"href":"https:\/\/secureus.se\/dk\/wp-json\/wp\/v2\/pages\/11750\/revisions"}],"predecessor-version":[{"id":169306,"href":"https:\/\/secureus.se\/dk\/wp-json\/wp\/v2\/pages\/11750\/revisions\/169306"}],"wp:attachment":[{"href":"https:\/\/secureus.se\/dk\/wp-json\/wp\/v2\/media?parent=11750"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}