{"id":11750,"date":"2022-06-10T10:08:44","date_gmt":"2022-06-10T08:08:44","guid":{"rendered":"https:\/\/secureus.se\/?page_id=11750"},"modified":"2026-08-12T20:15:51","modified_gmt":"2026-08-12T18:15:51","slug":"kundservice","status":"publish","type":"page","link":"https:\/\/secureus.se\/en\/kundservice\/","title":{"rendered":"Customer service"},"content":{"rendered":"<div class=\"wpb-content-wrapper\" id=\"wpb-content-root\"><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"scs\" role=\"main\" aria-labelledby=\"scs-title\">\n<section class=\"scs-hero\">\n<div class=\"scs-hero-copy\">\n<p class=\"scs-kicker\">Secureus customer service<\/p>\n<h1 id=\"scs-title\">What can we help you with?<\/h1>\n<p class=\"scs-lead\">Here you will find the right contact information for product questions, orders, deliveries, returns, and invoices. We help private individuals, companies, and public organizations in Swedish and English.<\/p>\n<div class=\"scs-return-first\">\n<div><strong>Does it apply to returns or complaints?<\/strong><span>Use the form before calling or emailing. There you can enter the order number, describe the issue and attach photos.<\/span><\/div>\n<p>        <a href=\"\/en\/retur-reklamation\/\">Open the form \u2192<\/a>\n      <\/div>\n<p class=\"scs-other-label\">For product questions, orders and other matters:<\/p>\n<div class=\"scs-actions\">\n        <a class=\"scs-button is-primary\" href=\"mailto:secureus@secureus.se\">Send email<\/a><br \/>\n        <a class=\"scs-button\" href=\"tel:+46317070201\">Call 031 70 70 201<\/a>\n      <\/div>\n<\/div>\n<aside class=\"scs-hours\" aria-label=\"Contact and opening hours\">\n<p class=\"scs-card-label\">Exchange office opening hours<\/p>\n<p>      <strong>Monday\u2013Thursday<\/strong><span>10:00\u201316:00<\/span><br \/>\n      <strong>Friday<\/strong><span>10:00\u201315:00<\/span><br \/>\n      <small>We speak Swedish and English.<\/small><br \/>\n    <\/aside>\n<\/section>\n<section class=\"scs-choices\" aria-labelledby=\"scs-choice-title\">\n<div class=\"scs-heading\">\n<p class=\"scs-section-label\">Choose your case<\/p>\n<h2 id=\"scs-choice-title\">Comes right from the start<\/h2>\n<\/div>\n<div class=\"scs-choice-grid\">\n      <a href=\"mailto:secureus@secureus.se?subject=Produktfr\u00e5ga\"><br \/>\n        <span class=\"scs-choice-number\">01<\/span><strong>Product questions &amp; advice<\/strong><small>Help with compatibility, model selection, or a larger order.<\/small><b>Ask us \u2192<\/b><br \/>\n      <\/a><br \/>\n      <a href=\"mailto:secureus@secureus.se?subject=Fr\u00e5ga om best\u00e4llning\"><br \/>\n        <span class=\"scs-choice-number\">02<\/span><strong>Order and delivery<\/strong><small>Please provide the order number so we can help you faster.<\/small><b>Contact the order service \u2192<\/b><br \/>\n      <\/a><br \/>\n      <a href=\"\/en\/retur-reklamation\/\"><br \/>\n        <span class=\"scs-choice-number\">03<\/span><strong>Returns &amp; complaints<\/strong><small>Report the case and attach clear details and photos if necessary.<\/small><b>Start an issue \u2192<\/b><br \/>\n      <\/a><br \/>\n      <a href=\"mailto:invoice@secureus.se?subject=Fakturafr\u00e5ga\"><br \/>\n        <span class=\"scs-choice-number\">04<\/span><strong>Invoice &amp; Finance<\/strong><small>Questions about invoices, payments or financial management.<\/small><b>Contact the finance department \u2192<\/b><br \/>\n      <\/a>\n    <\/div>\n<\/section>\n<section class=\"scs-contact\" aria-labelledby=\"scs-contact-title\">\n<div class=\"scs-heading\">\n<p class=\"scs-section-label\">Contact information<\/p>\n<h2 id=\"scs-contact-title\">Contact Secureus<\/h2>\n<p>We respond as soon as possible and no later than 48 hours on questions regarding purchases or orders.<\/p>\n<\/div>\n<div class=\"scs-contact-grid\">\n<article><span>Email and customer service<\/span><a href=\"mailto:secureus@secureus.se\">secureus@secureus.se<\/a><small>Products, orders, delivery and general questions<\/small><\/article>\n<article><span>Invoice issues<\/span><a href=\"mailto:invoice@secureus.se\">invoice@secureus.se<\/a><small>Invoices and financial management<\/small><\/article>\n<article><span>Phone<\/span><a href=\"tel:+46317070201\">+46 31 70 70 201<\/a><small>Swedish and English<\/small><\/article>\n<\/div>\n<\/section>\n<section class=\"scs-return\">\n<div>\n<p class=\"scs-section-label\">Return or complaint<\/p>\n<h2>Prepare the data before submitting the case<\/h2>\n<p>A clear description makes it possible for us to process the matter more quickly. Use our return and complaint form and send along the following:<\/p>\n<\/div>\n<ul>\n<li>Order number<\/li>\n<li>Product name or article number<\/li>\n<li>A clear description of the problem<\/li>\n<li>Photos or video if relevant<\/li>\n<\/ul>\n<p>    <a class=\"scs-button is-light\" href=\"\/en\/retur-reklamation\/\">For returns &amp; complaints<\/a><br \/>\n  <\/section>\n<section class=\"scs-invoice\" aria-labelledby=\"scs-invoice-title\">\n<div class=\"scs-heading\">\n<p class=\"scs-section-label\">For companies and organizations<\/p>\n<h2 id=\"scs-invoice-title\">Order with invoice or e-invoice<\/h2>\n<p>Companies, authorities and organizations can choose to invoice directly in the checkout or send their order via email. Credit checks can be performed before approval.<\/p>\n<\/div>\n<div class=\"scs-invoice-layout\">\n<div class=\"scs-invoice-steps\">\n<h3>Order via email<\/h3>\n<p>Send the order to <a href=\"mailto:secureus@secureus.se\">secureus@secureus.se<\/a> and include:<\/p>\n<ul>\n<li>Desired products and quantity \u2013 preferably with the article number or product link<\/li>\n<li>Invoice address and delivery address<\/li>\n<li>Name and telephone number of the contact person<\/li>\n<li>Invoicing reference or other desired marking<\/li>\n<li>PDF via email or e-invoice<\/li>\n<\/ul>\n<p class=\"scs-note\">Larger products cannot be delivered to a box address. After an order is approved, we will send an order confirmation and then tracking information when the shipment leaves the warehouse.<\/p>\n<\/div>\n<aside class=\"scs-business-info\">\n<p class=\"scs-card-label\">Business and payment details<\/p>\n<dl>\n<div>\n<dt>Business<\/dt>\n<dd>Secureus Sweden AB<\/dd>\n<\/div>\n<div>\n<dt>Organization number<\/dt>\n<dd>559189-7383<\/dd>\n<\/div>\n<div>\n<dt>VAT<\/dt>\n<dd>SE559189738301<\/dd>\n<\/div>\n<div>\n<dt>EORI<\/dt>\n<dd>SE5591897383<\/dd>\n<\/div>\n<div>\n<dt>Bank transfer<\/dt>\n<dd>172-5126<\/dd>\n<\/div>\n<div>\n<dt>Swedbank<\/dt>\n<dd>8327-9, 764 699 157-5<\/dd>\n<\/div>\n<\/dl>\n<\/aside>\n<\/div>\n<\/section>\n<section class=\"scs-final\">\n<div>\n<p class=\"scs-section-label\">Not sure where to turn?<\/p>\n<h2>Send the question to customer service<\/h2>\n<p>Describe what you need help with and we\u2019ll make sure the question gets directed to the right person.<\/p>\n<\/div>\n<p>    <a class=\"scs-button is-primary\" href=\"mailto:secureus@secureus.se\">secureus@secureus.se<\/a><br \/>\n  <\/section>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Secureus kundservice Vad kan vi hj\u00e4lpa dig med? H\u00e4r hittar du r\u00e4tt kontaktv\u00e4g f\u00f6r produktfr\u00e5gor, best\u00e4llningar, leveranser, returer och fakturor. Vi hj\u00e4lper privatpersoner, f\u00f6retag och offentlig verksamhet p\u00e5 svenska och","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-11750","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/secureus.se\/en\/wp-json\/wp\/v2\/pages\/11750","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/secureus.se\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/secureus.se\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/secureus.se\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/secureus.se\/en\/wp-json\/wp\/v2\/comments?post=11750"}],"version-history":[{"count":8,"href":"https:\/\/secureus.se\/en\/wp-json\/wp\/v2\/pages\/11750\/revisions"}],"predecessor-version":[{"id":169306,"href":"https:\/\/secureus.se\/en\/wp-json\/wp\/v2\/pages\/11750\/revisions\/169306"}],"wp:attachment":[{"href":"https:\/\/secureus.se\/en\/wp-json\/wp\/v2\/media?parent=11750"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}