{"id":153312,"date":"2025-06-23T16:02:54","date_gmt":"2025-06-23T14:02:54","guid":{"rendered":"https:\/\/secureus.se\/?page_id=153312"},"modified":"2026-02-05T16:25:46","modified_gmt":"2026-02-05T15:25:46","slug":"retur-reklamation","status":"publish","type":"page","link":"https:\/\/secureus.se\/es\/retur-reklamation\/","title":{"rendered":"Retur &#038; Reklamation"},"content":{"rendered":"<div class=\"wpb-content-wrapper\" id=\"wpb-content-root\"><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t        <div class=\"secureus-rma-shell\" id=\"secureus-rma-portal\">\n            <header class=\"secureus-rma-hero\">\n                <div class=\"secureus-rma-eyebrow\">Devoluci\u00f3n y reclamaciones<\/div>\n                <h1>Te ayudamos a seguir adelante<\/h1>\n                <p>Recibe tu pedido, selecciona el art\u00edculo y explica brevemente en qu\u00e9 consiste el asunto.<\/p>\n            <\/header>\n\n            \n            \n            \n            <div class=\"secureus-rma-progress\" aria-hidden=\"true\">\n                <span class=\"is-active\">1. Encuentra el pedido<\/span>\n                <span>2. Elija el art\u00edculo<\/span>\n                <span>3. Enviar<\/span>\n            <\/div>\n\n            <form class=\"secureus-rma-form\" action=\"https:\/\/secureus.se\/wp-admin\/admin-post.php\" method=\"post\" enctype=\"multipart\/form-data\" id=\"secureus-rma-form\" novalidate>\n                <input type=\"hidden\" name=\"action\" value=\"secureus_rma_submit\">\n                <input type=\"hidden\" name=\"secureus_rma_nonce\" value=\"9869e83335\">\n                <input type=\"hidden\" name=\"resolved_order_id\" id=\"secureus-rma-order-id\" value=\"\">\n                <input type=\"hidden\" name=\"name\" id=\"secureus-rma-name\" value=\"\">\n                <input type=\"hidden\" name=\"phone\" id=\"secureus-rma-phone\" value=\"\">\n                <input type=\"text\" name=\"hp_check\" class=\"secureus-rma-hp\" tabindex=\"-1\" autocomplete=\"off\" aria-hidden=\"true\">\n\n                <section class=\"secureus-rma-card\">\n                    <div class=\"secureus-rma-step\">\n                        <span>1<\/span>\n                        <div>\n                            <h2>Encuentra tu pedido<\/h2>\n                            <p>Ingrese el n\u00famero de pedido y la direcci\u00f3n de correo electr\u00f3nico utilizada durante la compra.<\/p>\n                        <\/div>\n                    <\/div>\n\n                    <div class=\"secureus-rma-lookup-grid\">\n                        <div>\n                            <label for=\"secureus-rma-order-ref\">N\u00famero de pedido<\/label>\n                            <input id=\"secureus-rma-order-ref\" type=\"text\" name=\"order_reference\" inputmode=\"numeric\" autocomplete=\"off\" required value=\"\" placeholder=\"Ejemplo: 170810\">\n                        <\/div>\n                        <div>\n                            <label for=\"secureus-rma-email\">Direcci\u00f3n de correo electr\u00f3nico<\/label>\n                            <input id=\"secureus-rma-email\" type=\"email\" name=\"email\" autocomplete=\"email\" required value=\"\" placeholder=\"namn@example.com\">\n                        <\/div>\n                    <\/div>\n\n                    <button class=\"secureus-rma-secondary-btn\" type=\"button\" id=\"secureus-rma-lookup\">Recibe tu pedido<\/button>\n                    <div id=\"secureus-rma-lookup-status\" class=\"secureus-rma-inline-status\" role=\"status\" aria-live=\"polite\"><\/div>\n                <\/section>\n\n                <section class=\"secureus-rma-card secureus-rma-order-panel\" id=\"secureus-rma-order-panel\" hidden>\n                    <div class=\"secureus-rma-step\">\n                        <span>2<\/span>\n                        <div>\n                            <h2>\u00bfQu\u00e9 art\u00edculo se aplica?<\/h2>\n                            <p>Seleccione una o m\u00e1s de los productos de la orden.<\/p>\n                        <\/div>\n                    <\/div>\n                    <div id=\"secureus-rma-order-summary\" class=\"secureus-rma-order-summary\"><\/div>\n                    <div id=\"secureus-rma-items\" class=\"secureus-rma-items\"><\/div>\n                <\/section>\n\n                <section class=\"secureus-rma-card secureus-rma-detail-panel\" id=\"secureus-rma-details\" hidden>\n                    <div class=\"secureus-rma-step\">\n                        <span>3<\/span>\n                        <div>\n                            <h2>\u00bfQu\u00e9 pasa con el caso?<\/h2>\n                            <p>Elige la opci\u00f3n que mejor se ajuste a tus necesidades.<\/p>\n                        <\/div>\n                    <\/div>\n\n                    <div id=\"secureus-rma-eligibility-notice\" class=\"secureus-rma-eligibility-notice\" hidden><\/div>\n\n                    <div class=\"secureus-rma-choice-grid\" role=\"radiogroup\" aria-label=\"Tipo de expediente\">\n                        <label class=\"secureus-rma-choice\">\n                            <input type=\"radio\" name=\"type\" value=\"withdrawal\" required>\n                            <span class=\"choice-icon\">\u21a9<\/span>\n                            <span><strong>Reconoce los errores de compra<\/strong><small>Quiero devolver todo o parte de mi compra.<\/small><\/span>\n                        <\/label>\n                        <label class=\"secureus-rma-choice\">\n                            <input type=\"radio\" name=\"type\" value=\"claim\" required>\n                            <span class=\"choice-icon\">!<\/span>\n                            <span><strong>Publicidad<\/strong><small>El art\u00edculo es defectuoso, da\u00f1ado o no funciona como deber\u00eda.<\/small><\/span>\n                        <\/label>\n                    <\/div>\n\n                    <div class=\"secureus-rma-type-section\" data-type-section=\"withdrawal\" hidden>\n                        <p class=\"secureus-rma-simple-note\">No es necesario que explique por qu\u00e9 se arrepiente del pedido.<\/p>\n\n                        <label for=\"secureus-rma-return-used\">\u00bfSe ha utilizado o instalado el producto? <span>opcional<\/span><\/label>\n                        <select id=\"secureus-rma-return-used\" name=\"withdrawal_used\" aria-describedby=\"secureus-rma-return-used-help\">\n                            <option value=\"\">V\u00e4lj om du vill<\/option>\n                            <option value=\"no\">No<\/option>\n                            <option value=\"yes\">S\u00ed<\/option>\n                            <option value=\"partly\">Solo probado<\/option>\n                            <option value=\"unknown\">Vet ej<\/option>\n                        <\/select>\n                        <p id=\"secureus-rma-return-used-help\" class=\"secureus-rma-simple-note\">Ber\u00e4tta g\u00e4rna, det hj\u00e4lper oss att hantera returen. Du kan skicka \u00e4rendet utan att svara.<\/p>\n\n                        <label for=\"secureus-rma-withdrawal-note\">Comentario <span>opcional<\/span><\/label>\n                        <textarea id=\"secureus-rma-withdrawal-note\" name=\"withdrawal_note\" rows=\"3\" placeholder=\"Solo escribe si hay algo que quieras que sepamos.\"><\/textarea>\n\n                        <fieldset class=\"secureus-rma-fieldset\">\n                            <legend>\u00bfC\u00f3mo quieres devolver el art\u00edculo?<\/legend>\n                            <label class=\"secureus-rma-radio-row\">\n                                <input type=\"radio\" name=\"return_method\" value=\"secureus_label\">\n                                <span><strong id=\"secureus-rma-fee-text\">Quiero un sello de devoluci\u00f3n de Secureus<\/strong><small>Enviamos las instrucciones y el etiquetado por correo electr\u00f3nico.<\/small><\/span>\n                            <\/label>\n                            <label class=\"secureus-rma-radio-row\">\n                                <input type=\"radio\" name=\"return_method\" value=\"own\" checked>\n                                <span><strong>Yo mismo organizo el env\u00edo de devoluci\u00f3n<\/strong><small>Usted elige el transportista y paga el costo de la devoluci\u00f3n.<\/small><\/span>\n                            <\/label>\n                        <\/fieldset>\n\n                        <div class=\"secureus-rma-own-return-info\" id=\"secureus-rma-own-return-info\">\n                            <strong>Env\u00eda la devoluci\u00f3n directamente a nuestro almac\u00e9n<\/strong>\n                            <address>\n                                Secureus Sweden AB<br>\n                                Calle Meadow Guard 29<br>\n                                441 38 Alings\u00e5s                            <\/address>\n                            <p>Los correos y la correspondencia que se env\u00edan a la direcci\u00f3n son aceptables. Si env\u00eda paquetes, elija un servicio de env\u00edo que entregue directamente a la direcci\u00f3n de la empresa. <strong>No recogemos paquetes de retorno en los puntos de atenci\u00f3n o en las cajas de correo.<\/strong><\/p>\n                            <p>Recomendamos el env\u00edo con rastreo. Guarde el recibo de entrega y el n\u00famero de seguimiento hasta que la devoluci\u00f3n haya sido procesada por completo.<\/p>\n                            <small>Preguntas: <a href=\"mailto:secureus@secureus.se\">secureus@secureus.se<\/a> \u00b7 031 70 70 201<\/small>\n                        <\/div>\n\n                        <label class=\"secureus-rma-check-row\">\n                            <input type=\"checkbox\" name=\"withdrawal_confirm\" value=\"1\">\n                            <span>Quiero retractarme del pedido de los productos seleccionados.<\/span>\n                        <\/label>\n                    <\/div>\n\n                    <div class=\"secureus-rma-type-section\" data-type-section=\"claim\" hidden>\n                        <label for=\"secureus-rma-problem\">\u00bfQu\u00e9 est\u00e1 mal?<\/label>\n                        <textarea id=\"secureus-rma-problem\" name=\"claim_problem\" rows=\"5\" placeholder=\"Describe brevemente lo que est\u00e1 mal y lo que est\u00e1 sucediendo.\"><\/textarea>\n\n                        <div class=\"secureus-rma-lookup-grid compact\">\n                            <div>\n                                <label for=\"secureus-rma-discovered\">\u00bfCu\u00e1ndo notaste el error? <span>opcional<\/span><\/label>\n                                <input id=\"secureus-rma-discovered\" type=\"date\" name=\"claim_discovered\">\n                            <\/div>\n                            <div>\n                                <label for=\"secureus-rma-used\">\u00bfSe ha utilizado o instalado el producto? <span>opcional<\/span><\/label>\n                                <select id=\"secureus-rma-used\" name=\"claim_used\">\n                                    <option value=\"\">Seleccionar<\/option>\n                                    <option value=\"yes\">S\u00ed<\/option>\n                                    <option value=\"no\">No<\/option>\n                                    <option value=\"partly\">Solo probado<\/option>\n                                    <option value=\"unknown\">Vet ej<\/option>\n                                <\/select>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                <\/section>\n\n                <section class=\"secureus-rma-card secureus-rma-files-panel\" id=\"secureus-rma-files-panel\" hidden>\n                    <div class=\"secureus-rma-step is-optional\">\n                        <span>+<\/span>\n                        <div>\n                            <h2>A\u00f1ade fotos <small>opcional<\/small><\/h2>\n                            <p>Las im\u00e1genes o los documentos pueden ayudar a gestionar el caso de forma m\u00e1s r\u00e1pida.<\/p>\n                        <\/div>\n                    <\/div>\n                    <label class=\"secureus-rma-dropzone\" for=\"secureus-rma-files\">\n                        <input id=\"secureus-rma-files\" type=\"file\" name=\"rma_files[]\" multiple accept=\".jpg,.jpeg,.png,.webp,.pdf\">\n                        <strong>Seleccione archivos<\/strong>\n                        <span>JPG, PNG, WEBP o PDF. M\u00e1x. 5 archivos.<\/span>\n                    <\/label>\n                    <div id=\"secureus-rma-file-list\" class=\"secureus-rma-file-list\"><\/div>\n                <\/section>\n\n                <section class=\"secureus-rma-submit-panel\" id=\"secureus-rma-submit-panel\" hidden>\n                    <button class=\"secureus-rma-primary-btn\" type=\"submit\" id=\"secureus-rma-submit\">Enviar el caso<\/button>\n                    <p class=\"secureus-rma-submit-help\">Una confirmaci\u00f3n se env\u00eda a la direcci\u00f3n de correo electr\u00f3nico indicada en la orden.<\/p>\n                    <div id=\"secureus-rma-form-status\" class=\"secureus-rma-inline-status\" role=\"alert\" aria-live=\"assertive\"><\/div>\n                <\/section>\n            <\/form>\n\n            <div class=\"secureus-rma-contact-line\">\n                \u00bfNecesitas ayuda? <a href=\"mailto:secureus@secureus.se\">secureus@secureus.se<\/a>\n                 <span aria-hidden=\"true\">\u00b7<\/span> 031 70 70 201            <\/div>\n        <\/div>\n        \n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Retur & reklamation Vi hj\u00e4lper dig vidare H\u00e4mta din order, v\u00e4lj varan och ber\u00e4tta kort vad \u00e4rendet g\u00e4ller. 1. Hitta order 2. V\u00e4lj vara 3. Skicka in 1 Hitta din","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-153312","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/secureus.se\/es\/wp-json\/wp\/v2\/pages\/153312","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/secureus.se\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/secureus.se\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/secureus.se\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/secureus.se\/es\/wp-json\/wp\/v2\/comments?post=153312"}],"version-history":[{"count":1,"href":"https:\/\/secureus.se\/es\/wp-json\/wp\/v2\/pages\/153312\/revisions"}],"predecessor-version":[{"id":162037,"href":"https:\/\/secureus.se\/es\/wp-json\/wp\/v2\/pages\/153312\/revisions\/162037"}],"wp:attachment":[{"href":"https:\/\/secureus.se\/es\/wp-json\/wp\/v2\/media?parent=153312"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}