{"id":153312,"date":"2025-06-23T16:02:54","date_gmt":"2025-06-23T14:02:54","guid":{"rendered":"https:\/\/secureus.se\/?page_id=153312"},"modified":"2026-02-05T16:25:46","modified_gmt":"2026-02-05T15:25:46","slug":"retur-reklamation","status":"publish","type":"page","link":"https:\/\/secureus.se\/fi\/retur-reklamation\/","title":{"rendered":"Retur &#038; Reklamation"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t        <style>\n          .secureus-retur-container { width:100% !important; max-width:100% !important; margin:0 auto !important; padding:2rem !important; font-family:system-ui,sans-serif !important; box-sizing:border-box !important; }\n          .secureus-retur-container * { box-sizing:border-box !important; }\n          .secureus-retur-text { background:#f9f9f9; padding:1.5rem; border-radius:12px; box-shadow:0 0 8px rgba(0,0,0,0.04); margin-bottom:2rem; }\n          .secureus-retur-text h2 { margin-top:1rem; font-size:1.2rem; color:#333; }\n          .secureus-retur-text p { margin:0.5rem 0 1rem; line-height:1.6; color:#444; }\n          .secureus-retur-text a { color:#0073e6; text-decoration:underline; }\n          .secureus-form { background:#f9f9f9; padding:2rem; border-radius:12px; box-shadow:0 0 15px rgba(0,0,0,0.05); }\n          .secureus-form h2 { font-size:1.6rem; margin-bottom:1rem; text-align:center; color:#333; }\n          .secureus-form label { font-weight:500; margin-top:1rem; display:block; margin-bottom:0.25rem; color:#222; }\n          .secureus-form input[type=\"text\"], .secureus-form input[type=\"email\"], .secureus-form input[type=\"tel\"], .secureus-form input[type=\"date\"], .secureus-form select, .secureus-form textarea {\n            width:100%; padding:10px; border:1px solid #ccc; border-radius:6px; margin-bottom:1rem; font-size:1rem;\n          }\n          .secureus-form textarea { resize:vertical; }\n          .secureus-form .hidden { display:none; }\n          .secureus-form button { background:#0073e6; color:#fff; padding:12px 24px; font-size:1rem; border:none; border-radius:6px; cursor:pointer; width:100%; }\n          .secureus-form button:hover { background:#005bb5; }\n          .secureus-info { font-size:0.95rem; color:#555; margin-top:-0.5rem; margin-bottom:1rem; }\n          .secureus-success { background:#eaf7ee; border:1px solid #b7e1c0; padding:12px 14px; border-radius:10px; margin-bottom:16px; color:#1b5e20; }\n          .secureus-error { background:#ffebee; border:1px solid #ef9a9a; padding:12px 14px; border-radius:10px; margin-bottom:16px; color:#b71c1c; }\n          .secureus-form input[name=\"hp_check\"] { position:absolute; left:-9999px; top:-9999px; height:0; width:0; opacity:0; pointer-events:none; }\n        <\/style>\n\n        <div class=\"secureus-retur-container\">\n          \n          \n          <div class=\"secureus-retur-text\">\n            <h2>\u00c5ngrat dig? Det \u00e4r lugnt.<\/h2>\n            <p>Hos oss har du alltid 14 dagars \u00e5ngerr\u00e4tt fr\u00e5n det att du f\u00e5tt hem din vara. Det \u00e4r helt okej att \u00e5ngra eller \u00e4ndra sig.<\/p>\n\n            <h2>Returregler<\/h2>\n            <p>Du har 14 dagar p\u00e5 dig att skapa en retur av o\u00f6nskade varor fr\u00e5n den dag leveransen anl\u00e4nder eller den dag best\u00e4llningen blir tillg\u00e4nglig f\u00f6r upph\u00e4mtning p\u00e5 ditt upph\u00e4mtningsst\u00e4lle. Sen har du ytterligare 14 dagar p\u00e5 dig att skicka tillbaka varorna till oss fr\u00e5n den dag du skapade din retur. \u00c5terbetalningen utf\u00e4rdas via din ursprungliga betalningsmetod.<\/p>\n            <p>Vi str\u00e4var efter att \u00e5terbetala dig inom 14 dagar efter att vi tagit emot den returnerade varan till v\u00e5rt lager.<\/p>\n\n            <p><strong>Efter det<\/strong><br>\n            Vi kan inte acceptera returer av o\u00f6nskade varor efter att tidsramarna f\u00f6r returer ovan har passerat. Om du f\u00f6rs\u00f6ker g\u00f6ra en retur kan vi komma att skicka tillbaka varan till din huvudsakliga leveransadress och be dig t\u00e4cka leveranskostnaderna.<\/p>\n\n            <h2>Vad kostar det att returnera?<\/h2>\n            <p>Returfrakt kostar 99 kr och dras fr\u00e5n \u00e5terbetalningen. Om vi skickat fel vara eller liknande s\u00e5 st\u00e5r dock sj\u00e4lvklart vi p\u00e5 Secureus f\u00f6r frakterna. F\u00f6r f\u00f6rs\u00e4ndelser och kunder utanf\u00f6r Sverige debiterar vi en avgift motsvarande 20\u20ac Euro. N\u00e4r du skickat in formul\u00e4ret f\u00e5r du en retursedel till din mejl. Om du f\u00e5tt fel vara kostar det givetvis ingenting.<\/p>\n\n            <h2>S\u00e5 g\u00f6r du en retur:<\/h2>\n            <p>1. Fyll i formul\u00e4ret nedan och v\u00e4lj \"Retur\".<br>\n               2. Du f\u00e5r en fraktsedel n\u00e4r vi godk\u00e4nt din f\u00f6rfr\u00e5gan.<br>\n               3. Packa produkten v\u00e4l \u2013 g\u00e4rna i originalkartong.<br>\n               4. L\u00e4mna in till angivet ombud.<\/p>\n\n            <h2>Hur ska produkten se ut?<\/h2>\n            <p>Vid nyttjande av \u00e5ngerr\u00e4tt ska produkten i regel vara i of\u00f6r\u00e4ndrat, v\u00e4sentligen of\u00f6r\u00e4ndrat eller oanv\u00e4nt skick. Du har r\u00e4tt att unders\u00f6ka varan, men den ska returneras i originalf\u00f6rpackning och med eventuella lappar\/plomberingar kvar. Om varan hanterats mer \u00e4n n\u00f6dv\u00e4ndigt kan v\u00e4rdeminskningsavdrag ske.<\/p>\n\n            <h2>Reklamation \u2013 om n\u00e5got blivit fel<\/h2>\n            <p>Om produkten inte fungerar som den ska, fyll i formul\u00e4ret och v\u00e4lj \"Reklamation\". Beskriv vad som \u00e4r fel och bifoga g\u00e4rna bilder. Du har 3 \u00e5rs reklamationsr\u00e4tt enligt lag.<\/p>\n            <p>Om reklamationen inte godk\u00e4nns (t.ex. om felet beror p\u00e5 felaktig anv\u00e4ndning) kan vi beh\u00f6va ta ut en avgift p\u00e5 249 kr f\u00f6r hantering.<\/p>\n\n            <h2>Fr\u00e5gor?<\/h2>\n            <p>Maila oss p\u00e5 <a href=\"mailto:secureus@secureus.se\">secureus@secureus.se<\/a> eller ring 031 70 70 201.<\/p>\n          <\/div>\n\n          <form class=\"secureus-form\" action=\"https:\/\/secureus.se\/wp-admin\/admin-post.php\" method=\"POST\" enctype=\"multipart\/form-data\" id=\"return-reklamation-form\">\n            <input type=\"hidden\" name=\"action\" value=\"secureus_rma_submit\">\n            <input type=\"hidden\" name=\"secureus_rma_nonce\" value=\"cb09f08fc3\">\n            <input type=\"text\" name=\"hp_check\" autocomplete=\"off\">\n\n            <h2>Fyll i ditt \u00e4rende<\/h2>\n\n            <div class=\"form-group\">\n              <label>Vad g\u00e4ller \u00e4rendet?*<\/label>\n              <input type=\"radio\" name=\"type\" value=\"retur\" required onclick=\"toggleType('retur')\"> Retur\n              <input type=\"radio\" name=\"type\" value=\"reklamation\" onclick=\"toggleType('reklamation')\"> Reklamation\n            <\/div>\n\n            <div class=\"form-group\">\n              <label>Ordernummer*<\/label>\n              <input type=\"text\" name=\"orderid\" required>\n\n              <label>F\u00f6r- och efternamn*<\/label>\n              <input type=\"text\" name=\"name\" required>\n\n              <label>E-postadress*<\/label>\n              <input type=\"email\" name=\"email\" required>\n\n              <label>Telefonnummer<\/label>\n              <input type=\"tel\" name=\"phone\">\n            <\/div>\n\n            <div class=\"form-group\">\n              <label>Vilken\/vilka produkter g\u00e4ller \u00e4rendet?*<\/label>\n              <textarea name=\"products\" rows=\"2\" required><\/textarea>\n            <\/div>\n\n            <div id=\"retur-section\" class=\"form-group hidden\">\n              <label>Orsak till retur*<\/label>\n              <select name=\"retur_reason\">\n                <option value=\"fel vara\">Fick fel vara<\/option>\n                <option value=\"\u00e5ngrat mig\">\u00c5ngrat mig<\/option>\n                <option value=\"k\u00f6pt av misstag\">K\u00f6pt av misstag<\/option>\n                <option value=\"ej som f\u00f6rv\u00e4ntat\">Produkten motsvarade inte f\u00f6rv\u00e4ntningarna<\/option>\n                <option value=\"annat\">Annat<\/option>\n              <\/select>\n\n              <label>\u00c4r produkten obruten i originalf\u00f6rpackning?*<\/label>\n              <input type=\"radio\" name=\"retur_intakt\" value=\"ja\"> Ja\n              <input type=\"radio\" name=\"retur_intakt\" value=\"nej\"> Nej\n\n              <div class=\"secureus-info\">\n                Vill du ha en annan produkt? L\u00e4gg en ny best\u00e4llning \u2013 vi \u00e5terbetalar den returnerade varan separat.\n              <\/div>\n\n              <label style=\"display:block;margin-top:10px;\">\n                <input type=\"checkbox\" name=\"retur_godk\u00e4nnande\" id=\"retur_godk\u00e4nnande\">\n                Jag godk\u00e4nner att 99 SEK (20\u20ac Euro utanf\u00f6r Sverige) dras f\u00f6r returfrakt enligt villkoren.\n              <\/label>\n            <\/div>\n\n            <div id=\"reklamation-section\" class=\"form-group hidden\">\n              <label>Vad \u00e4r det f\u00f6r fel p\u00e5 produkten?*<\/label>\n              <textarea name=\"reklamation_problem\" rows=\"3\"><\/textarea>\n\n              <label>N\u00e4r uppt\u00e4ckte du felet?*<\/label>\n              <input type=\"date\" name=\"reklamation_datum\">\n\n              <label>Har produkten anv\u00e4nts\/installerats?*<\/label>\n              <input type=\"radio\" name=\"reklamation_anv\u00e4nd\" value=\"ja\"> Ja\n              <input type=\"radio\" name=\"reklamation_anv\u00e4nd\" value=\"nej\"> Nej\n            <\/div>\n\n            <div class=\"form-group\">\n              <label>Bifoga bilder (valfritt, max 5 filer)<\/label>\n              <input type=\"file\" name=\"rma_images[]\" multiple accept=\".jpg,.jpeg,.png\">\n              <p class=\"secureus-info\" style=\"margin-top:0.5rem;\">\n                Max 5 bilder (jpg eller png), max 5 MB per fil. Video eller andra filtyper st\u00f6ds inte.\n              <\/p>\n            <\/div>\n\n            <div class=\"form-group\">\n              <label style=\"display:block;\">\n                <input type=\"checkbox\" name=\"villkor_godk\u00e4nnande\" id=\"villkor_godk\u00e4nnande\" required>\n                Jag har l\u00e4st och godk\u00e4nner k\u00f6pvillkoren.\n              <\/label>\n            <\/div>\n\n            <button type=\"submit\">Skicka in \u00e4rendet<\/button>\n          <\/form>\n        <\/div>\n\n        <script>\n          function toggleType(type) {\n            const returSection = document.getElementById('retur-section');\n            const reklamationSection = document.getElementById('reklamation-section');\n\n            returSection.classList.add('hidden');\n            reklamationSection.classList.add('hidden');\n\n            Array.from(returSection.querySelectorAll(\"input, select, textarea\")).forEach(el => el.disabled = true);\n            Array.from(reklamationSection.querySelectorAll(\"input, select, textarea\")).forEach(el => el.disabled = true);\n\n            if (type === 'retur') {\n              returSection.classList.remove('hidden');\n              Array.from(returSection.querySelectorAll(\"input, select, textarea\")).forEach(el => el.disabled = false);\n            } else {\n              reklamationSection.classList.remove('hidden');\n              Array.from(reklamationSection.querySelectorAll(\"input, select, textarea\")).forEach(el => el.disabled = false);\n            }\n          }\n\n          (function(){\n            const form = document.getElementById('return-reklamation-form');\n            if (!form) return;\n\n            form.addEventListener('submit', function(e){\n              const typeEl = form.querySelector('input[name=\"type\"]:checked');\n              const type = typeEl ? typeEl.value : '';\n              const villkor = document.getElementById('villkor_godk\u00e4nnande');\n\n              if (!villkor || !villkor.checked) {\n                e.preventDefault();\n                alert('Du m\u00e5ste godk\u00e4nna k\u00f6pvillkoren f\u00f6r att skicka in \u00e4rendet.');\n                return;\n              }\n\n              if (type === 'retur') {\n                const returOk = document.getElementById('retur_godk\u00e4nnande');\n                if (!returOk || !returOk.checked) {\n                  e.preventDefault();\n                  alert('Du m\u00e5ste godk\u00e4nna returfrakten (99 kr \/ 20\u20ac) f\u00f6r att skicka in ett retur\u00e4rende.');\n                  return;\n                }\n              }\n            });\n          })();\n        <\/script>\n        \n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"\u00c5ngrat dig? Det \u00e4r lugnt. Hos oss har du alltid 14 dagars \u00e5ngerr\u00e4tt fr\u00e5n det att du f\u00e5tt hem din vara. Det \u00e4r helt okej att \u00e5ngra eller \u00e4ndra sig.","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-153312","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/secureus.se\/fi\/wp-json\/wp\/v2\/pages\/153312","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/secureus.se\/fi\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/secureus.se\/fi\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/secureus.se\/fi\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/secureus.se\/fi\/wp-json\/wp\/v2\/comments?post=153312"}],"version-history":[{"count":1,"href":"https:\/\/secureus.se\/fi\/wp-json\/wp\/v2\/pages\/153312\/revisions"}],"predecessor-version":[{"id":162037,"href":"https:\/\/secureus.se\/fi\/wp-json\/wp\/v2\/pages\/153312\/revisions\/162037"}],"wp:attachment":[{"href":"https:\/\/secureus.se\/fi\/wp-json\/wp\/v2\/media?parent=153312"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}