{"id":153312,"date":"2025-06-23T16:02:54","date_gmt":"2025-06-23T14:02:54","guid":{"rendered":"https:\/\/secureus.se\/?page_id=153312"},"modified":"2026-02-05T16:25:46","modified_gmt":"2026-02-05T15:25:46","slug":"retur-reklamation","status":"publish","type":"page","link":"https:\/\/secureus.se\/no\/retur-reklamation\/","title":{"rendered":"Retur &#038; Reklamation"},"content":{"rendered":"<div class=\"wpb-content-wrapper\" id=\"wpb-content-root\"><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t        <div class=\"secureus-rma-shell\" id=\"secureus-rma-portal\">\n            <header class=\"secureus-rma-hero\">\n                <div class=\"secureus-rma-eyebrow\">Retur og reklamasjon<\/div>\n                <h1>Vi hjelper deg videre<\/h1>\n                <p>F\u00e5 tilsendt din bestilling, velg varen og fortell kort om problemet.<\/p>\n            <\/header>\n\n            \n            \n            \n            <div class=\"secureus-rma-progress\" aria-hidden=\"true\">\n                <span class=\"is-active\">1. Finn bestillingen<\/span>\n                <span>2. Velg vare<\/span>\n                <span>3. Send inn<\/span>\n            <\/div>\n\n            <form class=\"secureus-rma-form\" action=\"https:\/\/secureus.se\/wp-admin\/admin-post.php\" method=\"post\" enctype=\"multipart\/form-data\" id=\"secureus-rma-form\" novalidate>\n                <input type=\"hidden\" name=\"action\" value=\"secureus_rma_submit\">\n                <input type=\"hidden\" name=\"secureus_rma_nonce\" value=\"a1295c6e22\">\n                <input type=\"hidden\" name=\"resolved_order_id\" id=\"secureus-rma-order-id\" value=\"\">\n                <input type=\"hidden\" name=\"name\" id=\"secureus-rma-name\" value=\"\">\n                <input type=\"hidden\" name=\"phone\" id=\"secureus-rma-phone\" value=\"\">\n                <input type=\"text\" name=\"hp_check\" class=\"secureus-rma-hp\" tabindex=\"-1\" autocomplete=\"off\" aria-hidden=\"true\">\n\n                <section class=\"secureus-rma-card\">\n                    <div class=\"secureus-rma-step\">\n                        <span>1<\/span>\n                        <div>\n                            <h2>Finn bestillingen din<\/h2>\n                            <p>Fyll inn ordrenummeret og e-postadressen som ble brukt ved kj\u00f8pet.<\/p>\n                        <\/div>\n                    <\/div>\n\n                    <div class=\"secureus-rma-lookup-grid\">\n                        <div>\n                            <label for=\"secureus-rma-order-ref\">Bestillingsnummer<\/label>\n                            <input id=\"secureus-rma-order-ref\" type=\"text\" name=\"order_reference\" inputmode=\"numeric\" autocomplete=\"off\" required value=\"\" placeholder=\"Eksempel: 170810\">\n                        <\/div>\n                        <div>\n                            <label for=\"secureus-rma-email\">E-postadresse<\/label>\n                            <input id=\"secureus-rma-email\" type=\"email\" name=\"email\" autocomplete=\"email\" required value=\"\" placeholder=\"namn@example.com\">\n                        <\/div>\n                    <\/div>\n\n                    <button class=\"secureus-rma-secondary-btn\" type=\"button\" id=\"secureus-rma-lookup\">F\u00e5 bestillingen levert<\/button>\n                    <div id=\"secureus-rma-lookup-status\" class=\"secureus-rma-inline-status\" role=\"status\" aria-live=\"polite\"><\/div>\n                <\/section>\n\n                <section class=\"secureus-rma-card secureus-rma-order-panel\" id=\"secureus-rma-order-panel\" hidden>\n                    <div class=\"secureus-rma-step\">\n                        <span>2<\/span>\n                        <div>\n                            <h2>Hvilken vare gjelder det?<\/h2>\n                            <p>Velg \u00e9n eller flere produkter fra bestillingen.<\/p>\n                        <\/div>\n                    <\/div>\n                    <div id=\"secureus-rma-order-summary\" class=\"secureus-rma-order-summary\"><\/div>\n                    <div id=\"secureus-rma-items\" class=\"secureus-rma-items\"><\/div>\n                <\/section>\n\n                <section class=\"secureus-rma-card secureus-rma-detail-panel\" id=\"secureus-rma-details\" hidden>\n                    <div class=\"secureus-rma-step\">\n                        <span>3<\/span>\n                        <div>\n                            <h2>Hva gjelder saken?<\/h2>\n                            <p>Velg det alternativet som passer best.<\/p>\n                        <\/div>\n                    <\/div>\n\n                    <div id=\"secureus-rma-eligibility-notice\" class=\"secureus-rma-eligibility-notice\" hidden><\/div>\n\n                    <div class=\"secureus-rma-choice-grid\" role=\"radiogroup\" aria-label=\"Saken type\">\n                        <label class=\"secureus-rma-choice\">\n                            <input type=\"radio\" name=\"type\" value=\"withdrawal\" required>\n                            <span class=\"choice-icon\">\u21a9<\/span>\n                            <span><strong>Angre p\u00e5 kj\u00f8p<\/strong><small>Jeg \u00f8nsker \u00e5 returnere hele eller deler av kj\u00f8pet mitt.<\/small><\/span>\n                        <\/label>\n                        <label class=\"secureus-rma-choice\">\n                            <input type=\"radio\" name=\"type\" value=\"claim\" required>\n                            <span class=\"choice-icon\">!<\/span>\n                            <span><strong>Reklamer<\/strong><small>Varen er feilaktig, skadet eller fungerer ikke som den skal.<\/small><\/span>\n                        <\/label>\n                    <\/div>\n\n                    <div class=\"secureus-rma-type-section\" data-type-section=\"withdrawal\" hidden>\n                        <p class=\"secureus-rma-simple-note\">Du trenger ikke \u00e5 oppgi hvorfor du angrer p\u00e5 kj\u00f8pet.<\/p>\n\n                        <label for=\"secureus-rma-withdrawal-note\">Kommentar <span>Valgfritt<\/span><\/label>\n                        <textarea id=\"secureus-rma-withdrawal-note\" name=\"withdrawal_note\" rows=\"3\" placeholder=\"Skriv bare om det er noe du vil at vi skal vite.\"><\/textarea>\n\n                        <fieldset class=\"secureus-rma-fieldset\">\n                            <legend>Hvordan vil du sende varen tilbake?<\/legend>\n                            <label class=\"secureus-rma-radio-row\">\n                                <input type=\"radio\" name=\"return_method\" value=\"secureus_label\">\n                                <span><strong id=\"secureus-rma-fee-text\">Jeg vil ha et returetikett fra Secureus<\/strong><small>Vi sender instruksjoner og etikett via e-post.<\/small><\/span>\n                            <\/label>\n                            <label class=\"secureus-rma-radio-row\">\n                                <input type=\"radio\" name=\"return_method\" value=\"own\" checked>\n                                <span><strong>Jeg ordner returfrakten selv<\/strong><small>Du velger selv transport\u00f8r og betaler returfrakten.<\/small><\/span>\n                            <\/label>\n                        <\/fieldset>\n\n                        <div class=\"secureus-rma-own-return-info\" id=\"secureus-rma-own-return-info\">\n                            <strong>Send returen direkte til v\u00e5rt lager<\/strong>\n                            <address>\n                                Secureus Sweden AB<br>\n                                \u00c4ngsvaktaregatan 29<br>\n                                441 38 Alingsaus                            <\/address>\n                            <p>Brev og post som sendes til adressen fungerer bra. Hvis du sender pakker, velg en fraktleveringstjeneste som leverer direkte til bedriftsadressen. <strong>Vi henter ikke returpakker fra ombud eller pakkebokser.<\/strong><\/p>\n                            <p>Vi anbefaler sporbar frakt. Lagre kvitteringen og sporingsnummeret til du har mottatt returen.<\/p>\n                            <small>Sp\u00f8rsm\u00e5l: <a href=\"mailto:secureus@secureus.se\">secureus@secureus.se<\/a> \u00b7 031 70 70 201<\/small>\n                        <\/div>\n\n                        <label class=\"secureus-rma-check-row\">\n                            <input type=\"checkbox\" name=\"withdrawal_confirm\" value=\"1\">\n                            <span>Jeg \u00f8nsker \u00e5 angre p\u00e5 kj\u00f8pet av de valgte produktene.<\/span>\n                        <\/label>\n                    <\/div>\n\n                    <div class=\"secureus-rma-type-section\" data-type-section=\"claim\" hidden>\n                        <label for=\"secureus-rma-problem\">Hva er feil?<\/label>\n                        <textarea id=\"secureus-rma-problem\" name=\"claim_problem\" rows=\"5\" placeholder=\"Beskriv kort hva som er feil og hva som skjer.\"><\/textarea>\n\n                        <div class=\"secureus-rma-lookup-grid compact\">\n                            <div>\n                                <label for=\"secureus-rma-discovered\">Hvorn\u00e5r opdagede du fejlen? <span>Valgfritt<\/span><\/label>\n                                <input id=\"secureus-rma-discovered\" type=\"date\" name=\"claim_discovered\">\n                            <\/div>\n                            <div>\n                                <label for=\"secureus-rma-used\">Har varen blitt brukt eller installert? <span>Valgfritt<\/span><\/label>\n                                <select id=\"secureus-rma-used\" name=\"claim_used\">\n                                    <option value=\"\">Velge<\/option>\n                                    <option value=\"yes\">Ja<\/option>\n                                    <option value=\"no\">Nei<\/option>\n                                    <option value=\"partly\">Bare testet<\/option>\n                                <\/select>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                <\/section>\n\n                <section class=\"secureus-rma-card secureus-rma-files-panel\" id=\"secureus-rma-files-panel\" hidden>\n                    <div class=\"secureus-rma-step is-optional\">\n                        <span>+<\/span>\n                        <div>\n                            <h2>Legg til bilder <small>Valgfritt<\/small><\/h2>\n                            <p>Bilder eller dokumenter kan hjelpe oss med \u00e5 h\u00e5ndtere saken raskere.<\/p>\n                        <\/div>\n                    <\/div>\n                    <label class=\"secureus-rma-dropzone\" for=\"secureus-rma-files\">\n                        <input id=\"secureus-rma-files\" type=\"file\" name=\"rma_files[]\" multiple accept=\".jpg,.jpeg,.png,.webp,.pdf\">\n                        <strong>Velg filer<\/strong>\n                        <span>JPG, PNG, WEBP eller PDF. Maksimalt 5 filer.<\/span>\n                    <\/label>\n                    <div id=\"secureus-rma-file-list\" class=\"secureus-rma-file-list\"><\/div>\n                <\/section>\n\n                <section class=\"secureus-rma-submit-panel\" id=\"secureus-rma-submit-panel\" hidden>\n                    <button class=\"secureus-rma-primary-btn\" type=\"submit\" id=\"secureus-rma-submit\">Send inn saken<\/button>\n                    <p class=\"secureus-rma-submit-help\">En bekreftelse sendes til e-postadressen som ble brukt ved bestillingen.<\/p>\n                    <div id=\"secureus-rma-form-status\" class=\"secureus-rma-inline-status\" role=\"alert\" aria-live=\"assertive\"><\/div>\n                <\/section>\n            <\/form>\n\n            <div class=\"secureus-rma-contact-line\">\n                Trenger hjelp? <a href=\"mailto:secureus@secureus.se\">secureus@secureus.se<\/a>\n                 <span aria-hidden=\"true\">\u00b7<\/span> 031 70 70 201            <\/div>\n        <\/div>\n        \n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Retur & reklamation Vi hj\u00e4lper dig vidare H\u00e4mta din order, v\u00e4lj varan och ber\u00e4tta kort vad \u00e4rendet g\u00e4ller. 1. Hitta order 2. V\u00e4lj vara 3. Skicka in 1 Hitta din","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-153312","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/secureus.se\/no\/wp-json\/wp\/v2\/pages\/153312","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/secureus.se\/no\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/secureus.se\/no\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/secureus.se\/no\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/secureus.se\/no\/wp-json\/wp\/v2\/comments?post=153312"}],"version-history":[{"count":1,"href":"https:\/\/secureus.se\/no\/wp-json\/wp\/v2\/pages\/153312\/revisions"}],"predecessor-version":[{"id":162037,"href":"https:\/\/secureus.se\/no\/wp-json\/wp\/v2\/pages\/153312\/revisions\/162037"}],"wp:attachment":[{"href":"https:\/\/secureus.se\/no\/wp-json\/wp\/v2\/media?parent=153312"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}