Secureus customer service
What can we help you with?
Here you will find the right contact information for product questions, orders, deliveries, returns, and invoices. We help private individuals, companies, and public organizations in Swedish and English.
For product questions, orders and other matters:
Choose your case
Comes right from the start
01Product questions & adviceHelp with compatibility, model selection, or a larger order.Ask us →
02Order and deliveryPlease provide the order number so we can help you faster.Contact the order service →
03Returns & complaintsReport the case and attach clear details and photos if necessary.Start an issue →
04Invoice & FinanceQuestions about invoices, payments or financial management.Contact the finance department →
Contact information
Contact Secureus
We respond as soon as possible and no later than 48 hours on questions regarding purchases or orders.
Return or complaint
Prepare the data before submitting the case
A clear description makes it possible for us to process the matter more quickly. Use our return and complaint form and send along the following:
- Order number
- Product name or article number
- A clear description of the problem
- Photos or video if relevant
For companies and organizations
Order with invoice or e-invoice
Companies, authorities and organizations can choose to invoice directly in the checkout or send their order via email. Credit checks can be performed before approval.
Order via email
Send the order to secureus@secureus.se and include:
- Desired products and quantity – preferably with the article number or product link
- Invoice address and delivery address
- Name and telephone number of the contact person
- Invoicing reference or other desired marking
- PDF via email or e-invoice
Larger products cannot be delivered to a box address. After an order is approved, we will send an order confirmation and then tracking information when the shipment leaves the warehouse.
Not sure where to turn?
Send the question to customer service
Describe what you need help with and we’ll make sure the question gets directed to the right person.