Terms of purchase
Safe and clear terms and conditions
Here you will find the terms and conditions that apply when you shop from Secureus Sverige AB. Consumers always have the rights that follow from mandatory consumer legislation.
Contracts and orders
Order with Secureus
Who can shop?
You must have the right to enter into contracts. Individuals under 18 years of age need the consent of an adult. Companies and organizations are responsible for ensuring that the orderer is authorized to represent the business.
Order confirmation
Once the order has been registered, an order confirmation will be sent to the specified email address. Please check the product, quantity, price, delivery address and contact details. Please contact us as soon as possible if anything is incorrect.
Accessibility and obvious errors
We reserve the right to final sale, stock discrepancies, technical errors, and obvious pricing or product information errors. If we are unable to fulfill the order, we will contact you and refund the amount already paid for the part that cannot be delivered. This provision does not limit the consumer’s statutory rights.
Product selection and compatibility
Many of our products are technical components where model, size, system version, or installation affect compatibility. The customer is responsible for providing correct information and checking the product information. Please contact us before ordering if you are unsure.
Price and payment
The price you see in the checkout
Prices and VAT
Current prices are displayed on the product page and in the checkout. Private customer prices are usually shown including VAT. Corporate pricing may show prices excluding VAT. Shipping and any fees are displayed before the order is completed.
Payment options
Available payment methods are displayed in the checkout and may vary depending on the customer type, order value, and delivery country. Payments made through external payment services are also subject to the terms and conditions of the payment service. Credit checks may be performed when purchasing invoices.
Invoice and supporting documents
When the order is marked as completed, an email with tracking information is sent. A receipt, VAT receipt, or invoice document is automatically attached in the same email.
Shipping and delivery
From our warehouse to the recipient
Delivery method and delivery time
Available options and shipping costs are displayed in the checkout. In-stock items are usually processed the same or the next business day. Delivery time is an estimate and may be affected by the carrier, destination, holidays, high volume, or if the order includes pre-order items.
Tracking
When the order is marked as completed, you will receive a tracking number or tracking link from Secureus. The carrier usually sends an additional notification when the shipment is scanned at the terminal.
Delay
If a consumer order is delayed, the Consumer Purchase Act’s rules regarding late payment apply. Contact us and we will help you. Depending on the circumstances, the consumer may, among other things, be entitled to require delivery, withhold payment, or cancel the purchase if the statutory requirements are met.
Uncollected or not received package
Not picking up or receiving a package is not in itself a notification of the right of withdrawal. For a shipment returned due to non-pickup or non-delivery, we may charge reasonable actual costs for return shipping and handling, currently normally 99 SEK within Sweden. For international shipments, the actual cost may be higher. This fee does not affect the consumer’s statutory rights.
For private customers
Right of withdrawal and return
14-day right of return
As a consumer, you are normally entitled to cancel a distance purchase within 14 days without giving any reason. The deadline begins the day after you receive the item. If the deadline falls on a Saturday, Sunday, or public holiday, the deadline is extended to the next working day.
So, how do you notify us?
Clearly indicate that you regret the purchase before the deadline expires. Feel free to use our digital feature for refunds, returns, and complaints. You can also contact us via email or use the Consumer Agency’s standard form. After a digital message, you should receive confirmation that the matter has been received.
Send the item back
The item must be delivered to the carrier without undue delay and no later than 14 days after the customer has informed Secureus that the purchase is cancelled. It is sufficient to deliver the item no later than the fourteenth day; it does not need to have arrived at Secureus by then. The deadline is calculated from the date of the cancellation notice and not from the day a return label is created. Follow the return instructions and do not send the item by post in advance.
Return shipping and responsibility for the return transport
In the case of statutory right of withdrawal, the customer is responsible for the direct cost of returning the item. The customer has the option of choosing a carrier and arranging their own trackable and suitable return transport, but the service must include delivery directly to the return or warehouse address specified by Secureus. Returns must not be addressed to a courier, package box, service point, or pickup terminal. Secureus has no obligation to collect a return outside the specified return address.
The customer is responsible for choosing a service offered by the carrier for direct delivery to the business address, such as business packages, as well as for proper packaging, addressing and delivery. The customer must be able to show that the item was returned within the prescribed time. Therefore, please keep the delivery receipt and the tracking number. Liability for damage or loss during transport is assessed according to mandatory law and based on whether the customer was negligent, for example through inadequate packaging, incorrect addressing or choosing a service that does not deliver to the specified address.
As a voluntary option, Secureus can arrange a return label when the service is available for the shipment and the place of dispatch. The current price is displayed or notified before the label is ordered. When the customer accepts the label, the specified shipping cost is also accepted, which can be deducted from the refund. For a standard Swedish package return, the cost is currently normally 99 kr.
The return label must be used within the validity period and no later than the submission date specified in the return instructions. If the label is not used in time, it may be deactivated or no longer valid. A new label will only be issued after contacting Secureus and at the price applicable at that time. If the carrier has charged Secureus an actual and non-refundable direct transport cost for the label, the customer may bear this cost, to the extent permitted by law. No charge is made for an unused label for which Secureus has not been charged or refunded.
If the return is submitted after the statutory deadline, the customer must immediately contact Secureus. Secureus reserves the right to assess the late return based on applicable law and the circumstances of the individual case. Refunds may be withheld until the item has been returned or the customer has shown that it has been sent.
Returns must not be sent by post advance, as a demand for payment or in any other way that entails costs or demands for collection from Secureus without prior written agreement. A shipment that is not offered for delivery at the specified return address may be returned to the sender, in which case the sender is responsible for the new transport costs to the extent permitted by law.
The condition of the goods and the decrease in value
You can inspect the item in the same way as in a physical store. If the item has been handled more than necessary, we may deduct the depreciation caused by the handling. Return the item, if possible, complete with accessories, documentation, and original packaging.
Refund and the original shipping costs
When a consumer returns the entire purchase, we refund the product value and the delivery cost that the customer paid for our cheapest standard delivery option. If the customer has chosen a more expensive express or premium option, the additional cost compared to the standard delivery is not refunded. If the order was delivered with free shipping, there is no original shipping fee to be refunded.
When returning only part of the order, the original delivery cost is usually not refunded; when the original delivery cost was the same even without the returned item. The customer still pays the direct cost of shipping the returned item to Secureus. The refund is usually made using the same payment method. We may wait until the item has arrived back or until the customer has shown that it has been returned. After that, the refund will be made without undue delay and within the statutory timeframe.
Exceptions to the right of withdrawal
The right of withdrawal does not apply when a statutory exception applies, for example for a product that was manufactured or given a distinct personal touch according to your instructions. This may include specially programmed, engraved, printed, cut or otherwise customized products. The fact that an item is a custom-made product does not automatically mean that the right of withdrawal is absent.
Defect in the product
Complaints and warranty
Three years' right of complaint for consumers
A consumer may claim a defect in the product within three years of receiving the goods. Claims must be made within a reasonable time after the defect was discovered; a notice within two months is always considered reasonable time. For defects that become apparent within the first two years, the rules of the Consumer Purchase Act apply regarding the burden of proof.
That's how you advertise
Use our form and attach the order number, product name or article number, a clear description of the error, and photos or video where applicable. We will get back to you with instructions. Do not send the product back before you have received an order number or return instructions.
Action in the event of a valid complaint
In the event of a defect for which Secureus is responsible, action will be taken in accordance with applicable law. In the first instance, this may involve repair or reshipment. In some situations, price reduction or cancellation may be applicable. Secureus will cover reasonable costs for a valid claim.
Guarantee
Warranty is optional and only applies when specified for the product or provided by Secureus, the manufacturer or other guarantor. The warranty does not supplement but never replaces the consumer's statutory right of complaint. Normal wear and tear, consumable parts, incorrect installation, accident or use contrary to the instructions are generally not covered by the warranty.
Investigation without any findings of wrongdoing
If no fault attributable to Secureus can be found, a reasonable investigation or return shipping fee may only be charged if you were informed of the cost in advance and accepted it for the current case. This does not limit the consumer's right to file a claim.
B2B and public sector
Conditions for companies and organizations
For purchases where the customer primarily purchases for purposes that fall within the scope of a business activity, the consumer protection legislation or the statutory right of withdrawal does not apply to the consumer. The Consumer Purchase Act applies to the extent not otherwise agreed upon.
Inspection and complaint
The business customer must examine the delivery promptly and report any visible transport damage, defects, deficiencies, or discrepancies as soon as possible. Complaints must be made within a reasonable time according to the agreement and applicable law.
Return and cancellation
Returns, open purchases, or cancellations for business customers require Secureus’s written approval in advance. Secureus may condition approval on the item being unused, complete, and in sellable condition, and on the business customer paying the return shipping and reasonable costs for inspection, handling, restoration, or depreciation. Applicable terms are communicated before approval of the return. A return sent without approval does not need to be accepted or credited.
Custom-made, programmed, engraved, printed, cut, opened consumer products or otherwise customized products are generally not accepted for return. The same can apply to products that Secureus can no longer reasonably sell as new.
Cardwriters and certain business products
Products that are stated on the product page to be intended solely for businesses, including certain card readers and professional system products, are sold under corporate terms and conditions even if payment is made with a private payment method. The customer must be a company, an organization, or another approved professional buyer.
Responsibility
In the event of a business purchase, Secureus is not liable for indirect damage, lost profits, production loss, or other consequential damage, unless otherwise provided by mandatory law or the damage is caused by gross negligence or intent. Secureus’s total liability is, to the extent permitted by law, limited to the value of the relevant order.
International purchases
EU, Norway and the rest of the world
Delivery country
We deliver within Europe and can also deliver to other countries. If the country or an appropriate delivery option is not available in the checkout, the customer should contact us for a manual shipping quote.
VAT, customs and import duties
For deliveries within the EU, VAT is handled in accordance with applicable EU regulations. In the case of deliveries outside the EU, import VAT, customs duties, the carrier's administration fee or other local fees may apply and are normally payable by the recipient, unless otherwise explicitly agreed upon.
Norway and VOEC
Secureus Sverige AB is registered in Norway’s VOEC system. For Norwegian private customers, Norwegian VAT is normally charged directly at checkout when each item is covered by VOEC and has a value below 3,000 NOK excluding VAT. Goods exceeding the border or goods that are not subject to import are processed in accordance with normal Norwegian rules.
Returns from abroad
Always contact Secureus before an international return is sent. In the case of a right of return, the customer is responsible for the return transport and its direct costs. The customer may arrange their own traceable and suitable transport, but it must be paid for and booked for direct delivery to the company or warehouse address specified by Secureus. Returns to a courier, package box, service point or pickup terminal are not accepted.
Secureus can, as a voluntary option, arrange a return label when a suitable service is available. For a regular international package, the price is currently normally 20 EUR. The price is not a general return or administration fee but the cost of the return transport arranged by Secureus. The fee is only charged when the customer chooses and accepts the Secureus return label and can then be deducted from the refund.
The price of 20 EUR is not guaranteed for Norway, remote areas, countries outside Europe, pallets, dangerous goods, bulky shipments or parcels outside the carrier's normal package size. For such returns, the available return method and the actual or estimated transport cost will be notified before the label is ordered. If the customer does not accept the cost, the customer may arrange their own suitable and traceable return.
Upon returning from a country outside the EU, the customer must follow Secureus instructions for customs documentation and clearly state that the shipment is a return item. The customer is responsible for the costs incurred due to incorrect or incomplete return and customs documents, to the extent permitted by law.
If the entire purchase is cancelled, the original standard delivery cost paid by the customer to Secureus in accordance with the above rules will be refunded. This is separate from the cost of the actual return transport. In the event of an approved claim, Secureus will cover reasonable return costs in accordance with applicable law.
Other provisions
Personal data, responsibility and force majeure
Personal data and cookies
We process personal data in accordance with our privacy policy. Information about cookies and optional settings can be found in the website's cookie tool.
Product information
We work to ensure that images, measurements, stock status, and descriptions are accurate. Slight color differences may occur between the screen and the physical product. Manufacturers’ ongoing product changes may result in minor deviations that do not affect the product’s agreed functionality.
Installation and security products
Products must be installed and used in accordance with the manufacturer’s instructions and applicable regulations. When expertise, design or technical knowledge is required, the customer is responsible for hiring the appropriate expertise. Safety products reduce risk but cannot guarantee that a damage or incident will never occur.
Force majeure
A party is not liable for failure due to an obstacle beyond the party’s reasonable control, such as government decisions, war, extensive operational disruption, natural events, epidemics, strikes, or serious transport disruptions. The provision applies only to the extent permitted by law and does not restrict mandatory consumer rights.
Choice of law and dispute
If we do not come to an agreement
Swedish law applies to the agreement, without the consumer thereby losing the mandatory protection that applies in the consumer's home country.
Contact us first
We always try to resolve issues immediately. Contact customer service and provide the order number and what you would like to have resolved.
General Complaints Board
If a consumer dispute cannot be resolved, the customer can turn to the General Complaints Board (ARN), Box 174, 101 23 Stockholm, www.arn.se. Secureus participates in the dispute resolution process and follows the recommendations of the Swedish Financial Supervisory Authority (ARN).
The EU Commission's previous ODR platform was closed on July 20, 2025 and is therefore no longer used.
Business disputes
Disputes between Secureus and corporate customers shall be resolved primarily through negotiation and, in second instance, by a Swedish public court, with the Alingsås District Court as the first instance when the law allows it.
Version and contact
The terms and conditions apply from August 12, 2026
Changes apply to orders placed after a new version has been published. The terms and conditions that applied when the order was placed continue to apply to that order.