Shipping & delivery

From our warehouse to your door

We ship stock items quickly and choose the delivery method based on the size, recipient, and destination of the shipment. In the checkout, you will see the options available for your specific order.

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Ask about a delivery
Inventory itemsis usually sent the same day or the next day
Carrierselected according to order and delivery address
Always traceableinformation from both Secureus and the carrier

Here's how it works

From order to delivery

You will receive ongoing information via the email address and mobile number provided in the order. The tracking number is already included in the Secureus email when the order is marked as completed.

  1. 01

    The order is registered

    After the purchase is completed, an order confirmation will be sent via email. Please check that the address and contact information are correct.

  2. 02

    We pick and pack

    In-stock items are usually processed the same day or the next day. Order-made items and custom-made products may have a longer processing time.

  3. 03

    Track and receipt from Secureus

    When the order is marked as completed, you will immediately receive an email from us with a tracking number or tracking link. The same email also includes your receipt, VAT receipt, or invoice document.

  4. 04

    The carrier takes over

    Once the shipment has been scanned at the terminal, you will usually receive additional information from the carrier via SMS or email. After that, the carrier updates the status and available delivery options.

Our delivery methods

The carrier and service are adapted to the order

Not all services are shown for all addresses or products. The final option is displayed in the checkout and in your delivery notification.

Smaller shipments

PostNord traceable parcel letter

Used primarily for smaller orders. The shipment is normally delivered in a postal box, a property box, or at the door according to PostNord's terms and conditions. If delivery is not possible, it can be redirected to a courier.

Port without tracking is used only in rare cases and normally not for ordinary web browsers.

Private individuals

DHL or DSV/Schenker to the agent

Packages can be sent to a drop-off point near you. DSV has taken over Schenker, but the name Schenker can still appear in the checkout, the notification, or the tracking.

Please bring valid identification and follow the instructions in the notification.

Business

Business packages for your business

Business deliveries can be sent by DHL or DSV/Schenker directly to the company's delivery address. Ensure that someone can receive the package during normal working hours.

Enter the company name, correct street address, contact person and phone number.

Delivery outside of Sweden

DHL, UPS or FedEx

International deliveries are sent trackable via DHL, UPS or, in individual cases, FedEx. DHL is often used for countries such as Denmark, Finland, Germany and Austria, while UPS is used for many other international shipments. The choice always depends on the destination, size and delivery method.

You will receive tracking information from both Secureus and the carrier. Local fees, import VAT or customs duties may apply outside the EU.

Smaller shipments within Europe

PostNord – less traceable international shipment

Smaller items, such as stickers and other lightweight items, can be shipped with Track & Trace using PostNord’s export service. The service can be displayed as, for example, Varubrev Export or Home Small Prio Export in the shipping and tracking information.

The shipment can weigh up to 3 kg depending on the service and the receiving country. Once it has reached the receiving country, the local postal operator usually takes over the final part of the delivery. Therefore, the exact delivery method and delivery time vary between countries.

Europe and the rest of the world

We deliver internationally

Deliveries within the EU usually work directly, but not all countries or shipping options are always available in the checkout. We can also deliver outside Europe and will then help verify the product, destination, shipping method, and cost.

If your country or a suitable delivery option is not available in the checkout, email us secureus@secureus.se with products, quantity, full address and contact details.

Delivery to Norway

Secureus is registered with VOEC

As a Norwegian private customer, you pay Norwegian VAT directly in our store for goods that are covered by VOEC. This normally applies when each individual item has a value below 3,000 NOK excluding VAT. For such purchases, the total price including Norwegian VAT is displayed in the checkout and the shipment can be handled through the simplified VOEC process.

We ship to Norway every day. Contact us directly if you are unsure about VAT, shipping method or delivery time. Goods over 3,000 NOK excluding VAT per item and goods not covered by VOEC import procedures are processed according to normal Norwegian rules and may incur import fees.

Check the VOEC registration ↗

Track the shipment

Use the link in the delivery notification

The tracking number is included in the email from Secureus as soon as the order is marked as processed. The first tracking event may take some time until the carrier has picked up the shipment and scanned it on the terminal. After that, you will usually also receive notifications and further updates directly from the carrier.

PostNord ↗
DHL ↗
DSV/Schenker ↗
UPS ↗
FedEx ↗

Good to know

Avoid unnecessary delivery problems

Check the contact informationThe correct mobile number and email address are required for notifications and any delivery options.

Port code and door phoneFollow the transport operator's instructions and provide the gate details when the service offers it. We cannot guarantee access to a locked entrance.

Custom-made productsThe estimated delivery time is indicated when it is known on the product page. An order is usually dispatched when all the items are ready.

Weekends and high workloadOrders placed on weekends are processed as early as the next weekday. Red days and high order volumes may affect the processing time.

The Ombudsman can be changedIf the selected representative is available, the carrier can redirect the package to another drop-off location.

Pick up the package in timeThe delivery time is stated in the notification and may vary. Uncollected packages are returned and may incur a fee according to our terms and conditions of purchase.

Not sure about something?

Feel free to contact us before ordering if you need confirmation of delivery time, shipping method, address details, or international delivery. We will help you sort it out.

Contact customer service →

Do you need help?

Ask us about your delivery

Please provide your order number when contacting us so we can locate the shipment faster. For returns or complaints, please use our special form.

Contact customer service
Returns & complaints