Fast, smooth and safe - from order to delivery

Vi erbjuder smidig frakt & leverans och fritt fraktalternativ för alla ordrar över 1000 SEK inom Sverige. De flesta beställningarna levereras dessutom inom 1–2 dagar* (men kan ibland ta upp till fyra dagar beroende på vilket fraktsätt du har valt och speditör, *gäller lagervaror).

This is how it works from purchase to delivery

1. 1. Once you have put your products in the shopping cart, perhaps along with something new that you want to try, you go to the checkout to place your order.
   2. When the order has been placed, you will receive an order confirmation via email. Via your customer account (if you have one) you can see your orders in a list.
   3. Your order is picked and packed by us at our warehouse. When your order is packed, you will receive a new email that your order is "completely processed" which also contains a link that makes it easy to track your long-awaited delivery.
   4. The order is then picked up by the selected shipping company and begins its journey to you according to options.
   5. If you have chosen home delivery to your door or delivery to a service point, you will receive an SMS/email with further information about the delivery. Orders delivered to agents must be collected within 14 days.

We offer these shipping methods

Secureus.se delivers packages with DHL & PostNord. Which delivery options are offered to you depends on where you live and what you shop for.

• • Do you want to receive the delivery in the mailbox or at the door? Then you choose PostNord Bill of Lading. Delivery all weekdays. If the mailbox is full, the package is left outside the door. In some cases, delivery can be via an agent. It is not possible to make changes to the delivery while the delivery is in progress.
  • Do you want to collect the order from an agent? Then you can choose DHL ServicePoint / Agent.
  • Are you a company and want it delivered to your premises? Choose DHL Business package

PostNord Varubrev / Portbrev:

• • Fungerar för mindre ordrar som kan lämnas i din brevlåda. I vissa fall kan storleken på brevlådan, brevinkastet, säkerhetsboxen eller fastighetsboxen göra att dessa leveranser i stället levereras till dörren. Vid full postlåda läggs även paketet utanför dörren. Om leveransen lämnas vid dörren får du ett SMS eller mejl när paketet har levererats. Leverans kan i vissa fall bli via ombud. Det går inte att göra ändringar i leveransen under pågående leverans. Tyvärr kan man inte spåra portobrev, denna metod kan ibland användas vid kampanjer eller på väldigt små artiklar. Utleverans alla vardagar. Order before 14, your delivery will normally be sent the same day (applies to stock items and weekdays*)!

You can find PostNord's tracking page HERE.

DHL Service Point / Agent delivery

• • När ditt paket finns på plats hos ombudet skickas ett sms till det mobilnummer som du har angett vid beställningen. Tänk på att du måste ha med dig en giltig ID-handling när du ska hämta ut din leverans. Leverans dagen efter i stora delar av Sverige. Beställ innan kl. 14 så skickas din leverans normalt samma dag (gäller lagervaror och vardagar*).

    You can find DHL's tracking page HERE.

DHL Business package

• • Vi erbjuder DHL företagspaket direkt till er dörr. Leverans dagen efter i stora delar av Sverige.

    SIMPLE, FLEXIBLE AND RELIABLE
    • Market-leading delivery quality
    • Delivery the next day to most locations
    • Full traceability
    • Door to Door
    • Daily, flexible or scheduled pickup
    • Parcel service for companies.

    Beställ innan kl. 14 så skickas din leverans normalt samma dag (gäller lagervaror & vardagar*).

    You can find DHL's tracking page HERE.

* Vardag före helgdag kan påverkas med tidigare stopptid för order. Avvikelser kan även förekomma vid dagar med stort antal inkommande ordrar. Har du en beställningsvara så står den beräknade leveranstiden ibland på produkten, för exakt leveranstid så hör av dig.

Does your home have a door code or intercom?

Then it is important that you enter the port code so that the package can be delivered. (However, this only applies if you choose home delivery!) You fill in the port code in the message that the shipping company sends you before delivery.

Other information about our shipping methods and deliveries

Secureus delivers to addresses in Sweden and Nordic countries, etc. If you live outside of Sweden, it is easiest to contact us for delivery.

For orders registered during public holidays, the delivery time is calculated from the first working day after the end of the public holiday.

Packages that have been delivered to agents will be sent back to Secureus if they have not been collected within 14 days of the arrival of the delivery having been notified to you. They normally always give a warning the day before they send it back. We at secureus.se then unfortunately have to charge a fee of SEK 99 for extra costs for administration, return shipping and handling. Unredeemed packages are not normally considered an exercise of the right of withdrawal.

It may happen, in rare cases, that a shipment is delivered to an agent that you did not select at checkout. This is usually due to the fact that it is full at the agent you have chosen and that the shipping company has therefore rearranged the delivery. You can then contact us at Customer Service and we will ask the shipping company to move the package to the right agent. Unfortunately, such a move can take up to five working days.

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